Reinstatement of Delinquency Fees and Reinstatement of Non-Payment Water Shut-Offs
To help ease the burden on our customers during the pandemic, the District opted to temporarily waive delinquency fees and charges to customers starting in March 2020. In addition, in order to be compliant with the Governor’s Executive Order N-42-20, the District also ceased all water meter shut-offs for non-payment or delinquency payments in March 2020.
We are advising customers, that beginning January 1, 2022, the District will be reinstating all delinquency fees and charges. We are also advising customers, in order to avoid these additional fees, please ensure that all future bills are paid on time.
Additionally, the State moratorium on non-payment shut-offs expired on December 31, 2021. The District will begin terminating water service for delinquent balances consistent with our established policies
Our customer service team is here to work with our customers. If you would like to discuss your account or if you need to request a payment plan, please contact the District at 760-745-5522.