Health and Safety, COVID-19

Dear Customers:

Due to the COVID-19 pandemic, Rincon Water has temporarily closed its doors to the public in order to protect the health and safety of our customers and employees – until further notice.  We will continue our work behind the scenes to ensure continued delivery of safe and high-quality water.

Please note that almost all customer transactions can be conducted via the internet, email, or phone.  We would like to remind you that if you typically pay your water bill in person, you can use one of the four options below to submit your payment:

  • Pay by phone: 866-933-3507 (available 24 hours)
  • Quick Pay (online): On our website, click on “Customer Care” and then on “Pay Your Bill”
  • Traditional US Postal Service
  • Payment drop box – located in our office parking lot

Note: Late payments will be accepted without a penalty and no meter lock-offs will occur while our facilities remain closed.

The health and safety of our customers is our job and our priority.  We want to take a moment to reassure you that we are here to serve you as we continue to operate in a safe and efficient manner.  As we continuously monitor information from the Centers for Disease Control (CDC), the California Department of Health, the County of San Diego (County), and other local agencies, we want you to know that we are implementing the most current CDC and County recommendations and guidance.

Please stay vigilant and safe.  If you need further assistance, call us at 760-745-5522.

Click here to see what our customers have been asking about COVID-19 relative to water supplies, in our COVID-19 FAQ.