Health and Safety, COVID-19

Dear Customers:

As of May 11th, our offices are open during our normal business hours from 8:00 a.m. to 4:30 p.m., Monday through Friday. For your safety and the safety of our employees, we would like to encourage you to take advantage of our online and phone payment systems.  As  another way to help our customers through these tough times, there will be no fees charged for using either bill payment service. 

  • Pay By Phone: 866-933-3507 (available 24 hours)
  • Quick Pay (online): On our website, click on “Customer Care” and then on “Pay Your Bill”

Note: Late payments will be accepted without a penalty and no meter lock-offs will occur while we remain under the Governor’s Executive Order N42-20.  

The health and safety of our customers is our job and our priority.  We want to take a moment to reassure you that we are here to serve you as we continue to operate in a safe and efficient manner.  As we continuously monitor information from the Centers for Disease Control (CDC), the California Department of Health, the County of San Diego (County), and other local agencies, we want you to know that we are implementing the most current CDC and County recommendations and guidance.

Please stay vigilant and safe.  If you need further assistance, call us at 760-745-5522.

Click here to see what our customers have been asking about COVID-19 relative to water supplies, in our COVID-19 FAQ.