Serving the Greater

Escondido Valley Since 1954

Announcements

Rate Increase Takes Effect for Rincon Water Customers

Escondido, CA – The water rate increase adopted by the Board of Directors of the Rincon del Diablo Municipal Water District (Rincon Water) has gone into effect as of September 1, 2016. As a result, the rate increase to Rincon Water customers represents an overall 7.7% increase for potable water use. Based on the increase, Rincon Water’s residential customers will now pay $5.75 for Tier 1 (1-5 units), $6.69 for Tier 2 (6-24 units), and $7.10 for Tier 3 (25 or more units) water use during each billing period (1 unit equals 1,000 gallons). Non-Residential customers will pay $6.26 for each unit of water used. These increases will begin appearing on customer bills starting with the statements to be delivered in late September/early October.

The rate increase represents a rate structure necessary to cover rising water treatment costs, maintain aging infrastructure, cover increasing energy costs, and provide for investment in new water supplies.

“Most of the potable water used by Rincon Water customers comes to us through a complex system of aqueducts and pipelines that connect us to the Colorado River and northern California water supplies. The economy and our very existence depend on this precious imported water which travels hundreds of miles to our faucets. The costs associated with maintaining and improving this vast infrastructure have doubled since 2008, and are expected to continue increasing for years to come,” said David Drake, Rincon Water’s Board President.

The best way to minimize the impact of the rate increase is to become as efficient as possible with water use. Rincon customers are encouraged to register for WaterSmart, a free tool which allows access to hourly water use data, customized water conservation opportunities, rebate availability, and leak notification. Please visit www.rinconwater.org for details. The new rate sheet, effective September 1, 2016 is available here.

Below are excerpts from letters recently received from customer regarding their experience with Rincon Water staff:

  • "Thank you so much for helping me take care of this (signing up for autopay), one of the reasons I love working with you guys. =)"
  • "I want to share how happy I was today with your service department . . . polite and efficient . . . We are grateful customers."
  • "Thank you so much for your prompt attention. One of your agents came by and freed up the lid to the meter. He/she also left a polite note. You have the best Customer Service ever. Thank you."
  • "Thank you for such a quick response. You are an asset to Rincon Water District."
  • "Great customer service, Yolanda. Very impressed with both you and Jessica! KUDOS!"
  • "Thanks for your swift and professional assistance!"
  • "Thank you for your prompt positive response. This is excellent Customer Service!"
  • "Thanks to you for everything you do and help always . . . you have been a great neighbor, vendor and support . . . I can't thank you enough and the entire staff and crew at Rincon Water. You are the best a renter or just a plain water user could ask for."
  • "Thanks again for ALL your always great service and water."
  • "Thank you very much for your quick action to my requests. I am totally amazed."
  • "One of your technicians stopped to help me when I was in need - thank you for having employees with such great character."
  • "Thank you so much . . . I appreciate your prompt reply."
  • "Wonderful, wonderful customer service . . . they graciously worked with us on an issue, with a positive resolution."
  • "In the 16 years I have lived at our residence, any time we have spoken with or interacted with any representative of Rincon del Diablo Water District has been a pleasant encounter."
  • "Thanks so much for notifying me! You guys are great."
  • "Thank you for your professional reply and fast response."
  • "Thank you so much for your INCREDIBLY quick response! I was most impressed by your prompt attention to your customers. This is excellent customer service."
  • "Your technician saw me on the side of the road in your District and stopped to help me - what a gentleman and what kindness!"
  • "Great! Thank you Yolanda. You have been our Customer Service Star :)"
  • "Thanks -- for the past 3 and 1/2 years I drank, bathed and swam in your waters and they were wonderful. A necessary job done extremely well."
  • "I just want to let you know how much I appreciate a live, kind voice answering the phone. It’s very refreshing."
  • "Thank you for providing Outstanding Customer Service."
  • "Hi, Thanks for upgrading. Love the online option! You guys rock!"
  • "I telephoned your office on June 11 and received excellent customer service from your staff."
  • "They did an excellent job of educating me."
  • "You have excellent service staff."
  • "Your customer service dept is wonderful!! I called and was treated royally by a very sweet person who was very patient, understanding and helpful. Thank you for hiring people like her."
  • "I just moved into Rincon Water District and they returned my call the next day."

 

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