Serving the Greater

Escondido Valley Since 1954

Announcements

Our offices will be closed on 02/19/18 in honor of Presidents Day . If you require emergency services, please call 760-745-5522.

 

June 2016

Rincon Water's Board of Directors rescinded the Level 2 - Drought Alert and returned to Level 1 - Drought Watch on 06/28/16, after meeting the State Water Resources Control Board's (State Board) stress test requirements for drought conditions. As part of our commitment to transparency, the documents submitted to the State Board can be viewed by clicking here.

** NEWS RELEASE **

San Diego County Water Authority Pass-Through Rate Increase

Takes Effect for Rincon Water Customers

Escondido, CA – The water rate increase adopted by the San Diego County Water Authority (SDCWA) has gone into effect as of January 1, 2016. As a result, the pass-through rate increase to Rincon del Diablo Municipal Water District (Rincon Water) customers represents an overall 5.3% increase for potable water use. Based on the SDCWA’s increase, Rincon Water’s residential customers will now pay $5.34 for Tier 1 (1-5 units), $6.21 for Tier 2 (6-24 units), and $6.59 for Tier 3 (25 or more units) water use during each billing period (1 unit equals 1,000 gallons). Non-Residential customers will pay $5.81 for each unit of water used. These increases will begin appearing on customer bills starting with the statements to be delivered in early February.

The SDCWA-approved rate increase represents a revised rate structure necessary to insure adequate revenue to maintain infrastructure during mandatory drought reductions and associated reduced sales, to address other wholesaler costs relative to fixed and variable charges, as well as to factor in costs associated with the construction and operation of the new Carlsbad desalination plant.

“Most of the potable water used by Rincon Water customers comes to us through a complex system of aqueducts and pipelines that connect us to the Colorado River and northern California water supplies. The economy and our very existence depend on this precious imported water which travels hundreds of miles to our faucets. The costs associated with maintaining and improving this vast infrastructure have doubled since 2008, and are expected to continue increasing for years to come,” said David Drake, Rincon Water’s Board President.

Although Rincon Water has worked hard to absorb rate increases in the past, its 2015 Comprehensive Water Cost of Service and Rate Study revealed it can’t continue that practice. “Rincon Water and its staff have taken steps to cut operational costs and become as efficient as possible. Unfortunately, we can no longer absorb increased costs for water outside of the District’s control. The Board of Directors is proactively working to minimize impacts on customers while maintaining the lowest rates possible,” reported Greg Thomas, Rincon Water’s General Manager.

The best way to minimize the impact of the rate increase is to become as efficient as possible with water use. Rincon customers are encouraged to register for WaterSmart, a free tool which allows access to hourly water use data, customized water conservation opportunities, rebate availability, and leak notification. Please visit www.rinconwater.org for details. The new rate sheet, effective January 1, 2016 is also available on Rincon Water’s website at rinconwater.org/images/Rincon/Rates-2016Jan01.pdf.

June 7, 2018

Watch Out for Water Agency Imposters

Rincon Water, along with our neighboring water utilities, is reminding residents to be mindful of scam artists intent on gaining entry to homes.

Recently an incident occurred within Rincon Water’s service area involving a fake utility representative who stole cash and jewels from an elderly couple. The thief said he was with the local water agency and needed to check the water for contamination.

Our employees always carry proper identification and are willing to show it to you as well as provide a supervisor’s phone number for verification. Our employees typically drive clearly marked agency vehicles with government license plates.

As a reminder, we do not fix problems or test water inside private residences and rarely have reason to ask for entry. If “in-home” contact with a resident is required, our staff typically calls first to make an appointment. Residents are advised that if anyone claiming to be a water utility employee comes to their home without an appointment they should refuse entry and contact us at 760-745-5522.

Here are some tips to help you avoid becoming a victim of a scam or theft:

  • Be wary of anyone who shows up at your home, without warning, to collect an overdue water bill. If your service is subject to termination, you will have received overdue notices or other correspondence from us in the mail with instructions for payment.
  • Do not let someone into your home without verifying who they are. Imposters may try to use the names of family members, roommates or landlords and say that person asked them to fix or look at something in the home.
  • Any person who refuses to wait while you contact us should be considered a fraud and reported to police.
  • Be careful of anyone who visits your home claiming that you need to have or are required to buy water filters, cleaners, softeners or other products or equipment. We do not sell or endorse these types of products or equipment.
  • Do not provide your credit card number to someone who calls threatening to shut off your water until you verify the request by calling us at 760-745-5522.
  • Never reveal your credit card, social security, ATM or personal identification numbers over the phone, the internet or in person to anyone you do not know and trust. Water agency staff will not ask for money, credit card numbers or the use of your phone while we are at your home.
  • Immediately report suspicious activity to your local police department or sheriff’s office and contact us immediately.