Customer Feedback

Rincon del Diablo Municipal Water District is committed to our customers with quality customer service. Please take a few minutes to complete this short survey to share your opinion of how we are doing.

Date of Service

Section 1

1. Which department did you contact for information or service?*
AdministrationConservationCustomer ServiceEngineeringWater OperationsOtherDon't Know

Name of Rincon Water representative if available:

Section 2

2. Please describe the type of information or assistance you requested and received:*

Section 3

3a. Did you find our representative courteous and professional?*
Exceeded expectationsMet expectationsDid not meet expectations

3b. Additional comments:

Section 4

4a. Was our representative well informed and did he/she understand your request or concern?*
Exceeded expectationsMet expectationsDid not meet expectations

4b. Additional comments:

Section 5

5a. Did our representative respond promptly to your request for information or assistance?*
Exceeded expectationsMet expectationsDid not meet expectations

5b. Additional comments:

Section 6

6a. Was the information, either oral or written, concerning service charges, policies, and standards, complete and understandable?*
Exceeded expectationsMet expectationsDid not meet expectations

6b. Additional comments:

Section 7

7a. Overall, how would you rate your service experience?*
Exceeded expectationsMet expectationsDid not meet expectations

7b. Additional comments:

Section 8

8. How could our service be improved? Do you have any additional comments?

Section 9

9. Would you like us to contact you concerning your comments?*
YesNo